Agree how floors, doorframes and stairs will be protected before the crew arrives. Photograph existing marks, identify sensitive surfaces and keep a clear carrying route. Protection should suit the surface and the work; improvised coverings can create new damage or trip hazards.

Walk the route in advance

Look at both properties from the van to the final room. Identify recently decorated walls, delicate flooring, tight corners and narrow stairs. Tell the firm about flooring that has special care instructions, including any advice from the installer about coverings or adhesives.

If a landlord or building manager requires protection in common areas, send those rules to the firm before it quotes. Confirm who provides and removes it. Our flat-access guide covers shared entrances, lifts and stairs.

Ask the firm for its protection plan

Ask what it uses for floor runners, corners, banisters and door openings, and how it keeps routes usable. Confirm what happens during wet weather and whether separate protection is needed for unpacking or furniture assembly.

Avoid assuming that any roll of plastic or adhesive film is suitable for every floor. Follow the surface manufacturer’s guidance and ask the responsible contractor to choose appropriate materials. A cloth thrown on polished stairs can be a hazard rather than protection.

Keep the route clear

Move small personal items away from entrances and organise children and pets so they are not crossing the carrying route. Keep required escape routes available. Do not obstruct the crew with boxes left in doorways while trying to protect another part of the home.

HSE’s manual-handling guidance emphasises assessment and reducing handling risk. Ask the firm to plan the task rather than relying on a generic claim that a strong crew can carry anything.

Photograph condition without exposing private details

Take a few dated overview pictures and close-ups of existing marks. Include enough context to identify the location. Avoid capturing documents, alarm codes or people unnecessarily. Record new damage promptly and use the firm’s reporting process; pictures alone do not settle responsibility.

Our damage-complaint guide explains how to organise relevant records. Keep photographs of floors and walls separate from furniture photographs, and agree with the firm how damage should be reported. Compare House Movers is building Move Planner, an app for inventory photographs and moving-day records; contact us for pricing and availability.

Clarify extras before work starts

If unusual protection or specialist equipment costs extra, obtain an itemised written adjustment. Check whether it was already included in the accepted scope. Link that decision to the access information rather than an unexplained moving-day surcharge.

Does protection guarantee there will be no damage?

No. It is a preventive measure, not a warranty. The useful outcome is a sensible agreed plan, an uncluttered route and a clear record if something goes wrong.

Sources

Checked on 1 October 2026:

• Health and Safety Executive, “Manual handling at work”

Related guides

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