For a move crossing US state lines, use the Federal Motor Carrier Safety Administration’s official tools and documents. Interstate rules do not automatically govern every local move.

Identify mover versus broker

A carrier transports the goods; a broker arranges transportation by a carrier. Check the company in FMCSA’s Protect Your Move resources, including USDOT information, complaint/safety records available and whether it is authorised for the role advertised.

Ask for the actual carrier before loading. A broker’s quote is not proof that one named mover will perform the job.

Estimate and inventory

Provide a complete inventory and access information. Understand whether the estimate is binding, non-binding or binding-not-to-exceed under current FMCSA rules, and how changes are documented before loading.

Documents

Obtain and read the FMCSA rights-and-responsibilities booklet, estimate, order for service, bill of lading, inventory and valuation selection. Keep them accessible, not packed.

Warning signs

Be cautious of refusal to survey, demands for large cash deposits, missing USDOT identity, blank documents, last-minute carrier changes or pressure to sign revised paperwork without explanation.

FAQs

How do I distinguish mover from broker?

Check the FMCSA record and written role. Ask who physically transports the goods and whose bill of lading applies.

Which documents should I receive?

The current FMCSA consumer booklet plus estimate, order for service, bill of lading, inventory and valuation documents applicable to the move.

Suggested component

Use an FMCSA Interstate Move Checklist linking directly to official lookup and recording roles/documents.

Related guides

Compare House Movers is an independent guide. We may earn a fee from some links; this never affects what we write.

A removal deposit should be tied to written service, date-change and cancellation terms. Before paying, confirm the contracting business, payment recipient, schedule and what triggers the final balance.

Record the payment plan

Avoid transfers to an unexplained personal account or pressure to pay before terms are available. If a firm asks for a large share of the price weeks ahead, ask what the money is for and what happens to it if the firm cannot do the move.

Deposits, invoices, refunds and credit notes

These words get used loosely, and mixing them up is a common cause of disputes about what has been paid. Keep each document and check it matches what you agreed.

If an extra charge is added after booking, ask for it to appear as its own line on the balance invoice with the reason, rather than folded into a new total. That makes it easier to query later. Our guide to movers asking for more money on moving day covers charges raised on the day itself.

Paying by card or bank transfer

How you pay can change what help is available if things go wrong. Section 75 of the Consumer Credit Act 1974, which applies across England, Wales, Scotland and Northern Ireland, can make a credit card provider jointly liable with the supplier for a breach of contract or misrepresentation, within cash-price limits of over £100 and not more than £30,000. Citizens Advice says that if you paid any part of the cost by credit card, such as the deposit, you can use section 75 as long as the total cost is within those limits. For debit card payments, it points to the card “chargeback” process instead. For a bank transfer, ask your bank what help it offers. These routes have conditions, so check with your card provider or Citizens Advice before relying on them.

Final payment

Know whether the balance is due before the van arrives, after loading or after delivery. Do not invent a right to withhold money because of a dispute; follow contract and consumer advice while documenting the issue.

Across the UK, the Consumer Rights Act 2015 treats every contract to supply a service as including a term that the trader must use reasonable care and skill. If you think that has not happened, record the problem in writing with photos as soon as you can. If the firm does not turn up at all, see what to do if your removal company has not turned up.

Tipping

Tipping is optional unless an explicit service charge is part of the contract. It should not affect agreed service or complaint rights.

FAQs

When is the balance due?

At the contractual milestone. Ask before paying the deposit and place it in the calendar.

Is tipping compulsory?

No, unless a disclosed charge is contractually included. Voluntary tips are separate from the invoice.

Is a credit note the same as a refund?

No. A refund returns money to you. A credit note reduces what you owe or gives credit for a future booking. If you expected a refund, ask for one in writing.

Payment record checklist

• Business name on the booking, and the name on the account you are paying.
• Deposit amount, date paid, receipt and whether it is refundable.
• Balance amount, what triggers it and how it will be paid.
• Any extras agreed after booking, each with a price and the date agreed.
• Cancellation and date-change terms, saved as sent to you; see cancelling or rescheduling your removal booking.

Comparing firms before you pay anything? Our guide on comparing removal quotes shows how deposit terms fit into a side-by-side comparison.

Sources

• legislation.gov.uk, “Consumer Credit Act 1974, section 75”
• legislation.gov.uk, “Consumer Rights Act 2015, section 49”
• Citizens Advice, “Getting your money back if you paid by card or PayPal” (England; separate versions exist for Wales, Scotland and Northern Ireland)

Related guides

Compare House Movers is an independent guide. We may earn a fee from some links; this never affects what we write.

Keep irreplaceable documents, essential medicines, keys, small valuables and items the mover excludes under your direct control. Do not leave them in an unattended vehicle or obvious open bag.

Create three custody groups

1. With you: identity, legal/property papers, payment access, medication, devices/backups, jewellery and unique keepsakes.
2. Mover by declaration: items accepted under written value and packing terms.
3. Specialist/secure route: high-value art, collections, data or regulated items.

Check the mover’s exclusions; cash, securities, passports, jewellery and documents are commonly treated differently, but terms vary.

Keep access without exposure

Use a locked, discreet container with a named custodian. Make encrypted copies where appropriate and keep backup separate. Do not place a public label listing valuables.

Inventory

Record item, serial/reference, condition, value evidence, container and custodian. Avoid storing full account numbers in an unsecured moving sheet.

FAQs

Which items might movers exclude?

Cash, documents, jewellery, medicines, dangerous goods and high-value items may be excluded or require declaration. Read the actual terms.

How can documents stay accessible?

Use a locked carry container controlled by one named adult, with secure digital backup where suitable.

Suggested component

Use a privacy-safe Valuables Custody Register without passwords or full financial identifiers.

Related guides

Compare House Movers is an independent guide. We may earn a fee from some links; this never affects what we write.

Treat plants as live, temperature-sensitive goods and check whether the mover accepts them. International and some domestic routes can restrict soil, plants, seeds or pests; verify the actual destination before packing.

Prepare without overwatering

Follow species advice and consider journey length, season and pot drainage. Saturating soil immediately before transport can add weight, leak and damage roots; do not create one watering rule for every plant.

Remove dead growth, inspect for pests, stabilise pots and use ventilated protection that keeps leaves from crushing. Avoid sealing wet plants in plastic for a long journey.

Ask the mover

Confirm acceptance, liability, temperature exposure, vehicle transfer, overnight storage and whether pots must be boxed. Movers may refuse plants because of leakage, pests, temperature or route restrictions.

Cross-border checks

Use official plant-health and biosecurity sources for the destination and transit points. Check soil, permits, declarations, treatment and inspection before deciding a plant can move.

FAQs

Should I water immediately before travel?

Not automatically. Use species and journey guidance; aim to avoid both stress and saturated leaking soil.

Can movers refuse plants?

Yes. Check written prohibited-goods and liability terms.

Suggested component

Use a Plant Move Planner with species, route, temperature and official restriction links.

Related guides

Compare House Movers is an independent guide. We may earn a fee from some links; this never affects what we write.

Pack for one night plus a delayed delivery, and keep truly critical items with you rather than on the removal vehicle. Use household needs, not a generic luxury list.

Keep personally

Identification, keys, payment/contact information, medicines, essential medical items, valuables and irreplaceable documents should normally travel under your control. Follow temperature/security requirements for medicines.

First-night box

• bedding and sleepwear;
• basic toiletries and towels;
• change of clothes;
• phone chargers and a lamp/torch;
• toilet roll, soap and cleaning cloths;
• simple food, water and essential utensils;
• child/pet routine items;
• basic tools only if safe and permitted;
• mug/kettle supplies if the destination utilities work.

Label it clearly and load it last only if the mover guarantees immediate access. Otherwise carry it separately.

Prepare the new home

Confirm power, water, heating, locks and safe sleeping areas. Do not pack hazardous cleaning chemicals with food or leave medicines in temperature extremes.

FAQs

Which medicines and documents travel separately?

Anything needed during the journey or first days, temperature-sensitive or difficult to replace. Keep it with the responsible adult.

What should be accessible before the kitchen?

Water, simple food, utensils, soap, cleaning cloth, chargers, lighting and household-specific care items.

Suggested component

Use a First-Night Kit Builder with household modules and a separate “keep with me” list.

Related guides

Compare House Movers is an independent guide. We may earn a fee from some links; this never affects what we write.

Choose the day by key access, building and service availability, traffic, childcare and mover capacity. There is no reliably cheapest day for every route or season.

For a purchase completion, limited legal/agent hours can matter more than convenience. For a tenancy or confirmed key handover, weekend access may be straightforward if documented.

Ask the mover about day-specific prices, overtime, waiting and fallback rather than assuming. Check local events and parking at both addresses.

FAQs

Could office hours affect the move?

Yes, where key release, funds or building access depends on an office. Confirm contacts and cut-off times.

Does weekend availability need earlier booking?

It may, especially around month-end and seasonal peaks, but use live quotes rather than a universal rule.

Suggested component

Use a Move-Date Trade-Off Planner comparing office access, household availability, parking and quoted terms.

Related guides

Compare House Movers is an independent guide. We may earn a fee from some links; this never affects what we write.

Weather never justifies unsafe lifting or driving. Agree protection, monitoring, delay thresholds and rescheduling terms before conditions deteriorate.

Before the day

Check reliable forecasts for both locations and route. Ask who decides to pause, what happens to charges and custody, and how the mover handles road closures or unsafe access.

Rain

Use floor runners and dry staging areas, close cartons fully and keep electronics/soft goods protected. Minimise open-door time without creating rushed carrying. Have towels and safe wet-item isolation available.

Snow and ice

Clear and treat only routes you can manage safely. Do not ask crews to use dangerous steps, slopes or ungritted roads. Keep heating, clothing, lighting and delay accommodation plans.

Heat

Plan water, breaks, ventilation and temperature-sensitive goods/pets. Avoid leaving people or animals in vehicles. Electronics, plants, food and medicines may need specific temperature handling.

FAQs

How can floors and boxes be protected?

Agree professional coverings, closed cartons and a dry transfer zone. Remove coverings safely if they become slippery.

When should postponement be discussed?

As soon as forecasts or official warnings suggest access, lifting or driving may be unsafe. Use the contract and named decision contact.

Suggested component

Use a Weather Contingency Checklist with alerts, route, protection, decision owner and reschedule terms.

Related guides

Compare House Movers is an independent guide. We may earn a fee from some links; this never affects what we write.

A removal survey turns belongings, access and timing into vehicle, crew and service requirements. Show every storage area and unusual item; hidden volume produces weak quotes.

In short: the surveyor needs to see everything that is moving, hear about everything that is not, and understand how the crew will get in and out at both addresses. An accurate inventory is the basis for comparing quotes on equal terms, so prepare it before the first survey and give every firm the same information.

What the survey covers

The surveyor records furniture, boxes, dismantling, fragile/specialist items, access, parking, floors/lifts, walking distance, dates, destination and optional packing/storage. They may visit in person or use video and photos.

Prepare

• Open loft, garage, shed and storage areas safely.
• List items being sold or excluded.
• Identify heavy, valuable and awkward objects.
• Provide both-property access details.
• Mention building rules and uncertain dates.
• Decide who packs and dismantles.

Preparation checklist

Compare House Movers is building Move Planner, an app that keeps a room-by-room inventory with photos and notes in one place; contact us for pricing and availability.

Video or in-person survey

Both formats can work. Neither is automatically sufficient for every move, so ask the firm which it needs and why.

For virtual surveys, use a steady room-by-room route and show scale. Do not omit clutter behind doors or outside.

Photos that help, and what to keep out of shot

Useful photos: each room from the doorway, the inside of full cupboards, loft and garage contents, large items beside something that shows scale, the front door, stairs and turns, the lift, and where a van could stop at each address.

Keep private information out of photos and video: post and bank statements, passports and other documents, screens showing accounts or passwords, alarm panels and codes, key safes, safes, children’s names or school details, and close-ups of jewellery or other valuables. Describe valuables in writing instead.

Some items need extra planning before the survey. See the guides on rural moves and vehicle access, furniture that will not fit through the door and moving a marble or stone table.

After the survey

Check the written inventory and assumptions against your own list, then use it to compare removal quotes line by line. If belongings, access or date change, notify the mover and obtain a revised scope. A survey is not permission to add items until the vehicle is full.

FAQs

Should I show loft, garage and garden items?

Yes, including items likely to go. Mark exclusions explicitly.

What if belongings change?

Send an updated list promptly and request written confirmation of vehicle, crew, price and timing impact.

Suggested component

Use a Room-by-Room Removal Inventory with photo, dismantling, value and access fields.

Related guides

Compare House Movers is an independent guide. We may earn a fee from some links; this never affects what we write.

Mail redirection is a safety net, not a replacement for updating organisations directly. Prioritise identity, money, tax, benefits, vehicles, insurance, health, utilities and security. This checklist is free to read and print; no email sign-up is needed.

Before the move

Where permitted, schedule utilities, broadband, insurance and postal redirection. Notify employers, schools/care and service providers where timing affects continuity. Do not change an official address before you legally occupy or leave if that would make the record inaccurate.

Until your move date is legally secure (exchange of contracts in England, Wales and Northern Ireland; concluded missives in Scotland; or a signed tenancy), treat any date you give as provisional and choose organisations that let you change it. Give firm dates once the move is confirmed. The moving house checklist shows where address changes fit among the other tasks.

Core categories

• banks, cards, lenders and pensions;
• HMRC, benefits, council/local tax and electoral registration;
• driving licence and vehicle records;
• insurers and breakdown cover;
• GP, dentist, pharmacy and care providers;
• energy, water, broadband and mobile;
• employer, education and professional bodies;
• subscriptions, deliveries and online retailers;
• pet microchip/registers and licences where relevant.

Use official websites reached independently; never follow unexpected address-update links requesting full credentials.

Printable checklist: when and who

Print this table from your browser and tick each row once you have a confirmation.

Where the rules differ by nation

• Driving licences in England, Scotland and Wales: GOV.UK says it does not cost anything to change your address with DVLA, that you can be fined up to £1,000 if you do not tell DVLA when your address changes, and that you must also change the address on your vehicle log book (V5C).
• Driving licences in Northern Ireland: address changes on a Northern Ireland licence go to the Driver and Vehicle Agency (DVA), not DVLA. The guide to updating driving licence and vehicle records with DVLA or DVA covers both.
• Local tax: council tax applies in England, Wales and Scotland; Northern Ireland uses rates. See council tax and rates when you move.
• Electoral register: GOV.UK says you will need to register again if you have changed your address. See moving house and the electoral register for postal votes and the open register.

Track confirmation

Record organisation, account/reference, request date, effective date and confirmation. Avoid storing passwords in the checklist.

FAQs

Which updates happen before the move?

Those needed for service continuity or scheduled handover, if the organisation allows a future effective date.

Is redirection enough?

No. Redirection does not catch everything, for example items sent by other delivery companies, and it does not last indefinitely. Update each important record directly.

Do I need to give my email address to use this checklist?

No. The checklist on this page is free to read and print without signing up.

Suggested component

Use a privacy-minimised Address Change Tracker with status and official links, never credential fields.

Sources

• GOV.UK, “Change the address on your driving licence”
• GOV.UK, “Register to vote”
• nidirect, “Change address on your driving licence online”

Related guides

Compare House Movers is an independent guide. We may earn a fee from some links; this never affects what we write.

Leave a dated evidence trail showing condition, cleaning, meter readings and key return. Deposit and notice rules differ by nation and tenancy, so use the agreement and local official advice.

Before the final day

• Read checkout, cleaning and notice clauses.
• Compare the check-in inventory with current condition.
• Report outstanding repairs through the proper route.
• Agree removals, waste and any landlord belongings.
• Book cleaning only to the required scope.
• Confirm checkout time, meter process and key recipient.

Photograph after cleaning

Take wide and detailed images after belongings and rubbish are removed. Cover rooms, appliances, inside storage where relevant, garden/outbuildings, existing damage and meter displays. Keep originals and timestamps.

Inventory and keys

Attend checkout if possible or ask how disagreements are recorded. Do not sign wording you have not checked. List every key, fob, permit and remote, obtain a receipt and record the handover time.

Utilities and address

Give final readings to suppliers using the correct responsibility date. Redirect mail but separately update important organisations.

FAQs

Should I photograph after cleaning?

Yes. Photos before cleaning do not show the final handover condition.

How should key return be recorded?

Use a written receipt naming keys/fobs, date, time and recipient.

Suggested component

Use an End-of-Tenancy Evidence Checklist with photo, meter, inventory and key-receipt fields.

Related guides

Compare House Movers is an independent guide. We may earn a fee from some links; this never affects what we write.